I’d like to mention another young lady who works for Dick Blick Art Supplies. We were having an opening in our gallery and I needed to procure a wooden art stand.  When it arrived within three days of our show, it had a minor defect.  I called Blick and they FedEx’d a second one out in time at no charge and told me to keep the first one.  They also followed up with a replacement piece making the first one work properly.  Sound familiar? Again they did the right thing.

To be continue…